Official emergency call (112)
Run by Malta’s public emergency services: ambulance, police, fire. Free. Not run by aid.mt and not connected to it.
Safety & limitations
Read this before you rely on us.
aid.mt is a preview and is not operating. Even when it is, it will have limits. This page explains them honestly.
aid.mt cannot send help today. In any emergency, call 112. Don’t wait for the app, a responder or a message from us.
When to call 112
Call 112 straight away if…
Call before you do anything else — before SOS, before texting family, before searching online.
- Someone is unconscious, not breathing normally or choking
- There is chest pain, signs of a stroke or a severe allergic reaction
- There is heavy bleeding, a serious injury or a bad fall
- There is fire, smoke, a crash, violence or a crime in progress
- Someone may harm themselves or others
- You’re not sure. Calling 112 is always the right choice.
Know who you’re reaching
Four different things — not one.
The app labels each of these clearly, so you always know which one you are using.
Supplementary responder request
A request to verified volunteers and professionals nearby, in addition to 112. No guarantee anyone accepts or arrives.
Family notification
A message to the contacts you chose. They are not responders and may not see it straight away.
Non-emergency help
Questions to our team through the contact form. Not answered around the clock.
SOS in the app
What SOS does and doesn’t do.
SOS starts an alert. It is not a call to the emergency services.
It does
- Show you a large Call 112 button first
- Record the time, and your location if you allow it
- Tell your trusted contacts (simulated in the preview)
- Show its real status in words
- Let you cancel at any time
It doesn’t
- Call 112 for you
- Send an ambulance, the police or the fire service
- Diagnose, triage or give medical advice
- Promise that anyone will come, or when
- Show an arrival time that isn’t based on a real route
- Reach any real responder during the preview
Limits of the service
What we can’t promise.
No guarantee
We don’t guarantee that a responder will be available, accept or arrive within any time. We will never show a guaranteed time.
Phones and networks fail
Alerts depend on your phone, battery, signal, settings and other networks. Messages can be delayed or lost. We never treat a sent message as a read one.
Location can be wrong
Phone location can be out by tens or hundreds of metres, especially indoors. Type the address, floor and access if you can.
No medical advice
aid.mt doesn’t diagnose, triage or judge how serious something is. Responders act only within their own training.
Hours and coverage not published
The service is not operating, so there are no hours or area yet. When a pilot starts, they will be on the coverage page and service status. Outside them, no responders are asked.
Plans don’t change this
A paid plan never buys priority, faster help or guaranteed availability. Call 112 is never behind a paywall.
False alarms
Mistakes happen. Here’s what to do.
An alert raised by accident is easy to stop.
- Cancel the alert
Use Cancel on the alert screen. Location sharing stops.
- Your contacts are told
They get a message that the alert was cancelled.
- Mark it as a false alarm
It helps us improve. Honest mistakes are never penalised.
Raising false alerts on purpose puts other people at risk and may lead to your account being closed. If you cancel but are still in danger, call 112.
When in doubt, call 112.
It is free, it doesn’t need our app and it is the fastest way to reach the emergency services.