Official emergency call — 112
Your phone calls 112 directly. The call goes to Malta’s public emergency services, not to aid.mt. We are not part of the call and we can’t see or hear it.
How it works
What aid.mt does — and what it doesn’t.
aid.mt is being built to help you reach 112 quickly, tell the people you trust and share where you are. Here is how each part works, and what is not running yet.
Four kinds of help
Four kinds of help, kept apart.
In an emergency it matters who you are actually reaching. The app always shows which one you are using.
Family notification
The trusted contacts you chose are told you need help and, if you allow it, where you are. They are people you know — not responders.
Supplementary responder request — not operating
Once approved, verified doctors, nurses and trained responders nearby may be asked whether they can help. This is extra support alongside 112, never instead of it. It is switched off during the preview.
Non-emergency help
Questions about your account, a plan or the service go to our team through the contact form. It is not for emergencies and is not answered around the clock.
When you press SOS
What happens, step by step.
SOS is designed for the worst moment: big buttons, plain words and no guesswork about what is and isn’t happening.
- You hold SOS for 2 seconds
Holding stops accidental alerts. Call 112 sits right next to it and needs only one tap.
- The app offers 112 first
If anyone could be in danger, the app tells you to call 112 straight away.
- Your contacts are alerted
Everyone you chose is told at the same time. During the preview these alerts are simulated and nothing is sent.
- Responders may be asked — once operating
Only after approval, and only in published areas and hours. Until someone accepts, the app says “Searching”, never “Help is coming”.
Your location
Shared only while it’s needed.
Location helps people find you. It is also personal, so we treat it carefully.
- Only with your permissionYou choose whether the app can use your location. You can type an address, floor and access details instead.
- Only during an alertSharing starts when you raise an alert and stops when it ends or you cancel it. No background tracking.
- Shown with its accuracyIf your phone’s location is rough or out of date, we say so instead of pretending it is exact.
What the app will never show you
- A promised arrival time
- “Help is coming” before a qualified responder has accepted
- “Nearest responder” claims without real route information
- “You are protected” just because the app is installed
If an arrival estimate is ever shown, it will come from a real route calculation and be labelled as an estimate.
Pressed it by mistake?
Cancel from the alert screen at any time. Your contacts are told it was cancelled and location sharing stops. Nobody is penalised for an honest mistake.
Cancelled but still worried? Call 112. Cancelling an alert never stops you calling. Read more on the safety and limitations page.
Be ready before you need it.
Set up your trusted contacts and emergency profile in the app preview. In an emergency, call 112 first.